Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how BetterResume ("we," "our," or "us") collects, uses, and discloses your information when you use our website, applications, and services (collectively, the "Services"). By using BetterResume, you agree to the collection and use of information in accordance with this Policy.

We are committed to protecting your privacy and ensuring your personal information is handled with care and respect. We encourage you to read this Policy carefully to understand how we collect, use, and safeguard the information you provide to us. If you do not agree with our policies and practices, you may choose not to use our Services.

2. Information Collection

We collect several different types of information for various purposes to provide and improve our Services to you. This may include personally identifiable information such as your email address, name, and resume data.

Personal Information: We collect personal information that you voluntarily provide to us when you register for an account, express interest in obtaining information about us or our Services, or otherwise contact us. This information may include:

• Contact information (name, email address, phone number)
• Professional information (work history, education, skills)
• Account credentials (username, password)
• Payment details (when purchasing premium services)
• Communication preferences
• Resume content and related documents

3. Google Sign-In Data

When you choose to sign in with Google, we access and use your Google account data in accordance with Google's API Services User Data Policy and the following practices:

Data We Access: When you authenticate with Google, we only request and access the following limited information:

• Your email address (to create and identify your account)
• Your name (to personalize your experience)
• Your profile picture (for display purposes, if provided)
• Basic profile information (public profile data)

How We Use Google Data: The information we receive from Google is used solely for:

• Creating and managing your BetterResume account
• Providing you with our resume enhancement services
• Personalizing your user experience
• Communicating with you about our services

Data Storage and Security: Your Google account information is stored securely using industry-standard encryption and security measures. We do not share this information with third parties except as necessary to provide our services or as required by law.

Data Retention: We retain your Google account information only as long as necessary to provide our services or as required by law. You can request deletion of your account and associated data at any time by contacting us.

No Unauthorized Access: We do not access any other Google services or data beyond what is explicitly requested during the sign-in process. We do not read, send, or modify your emails, access your Google Drive, or interact with any other Google services without your explicit permission.

Usage Data: We may automatically collect certain information about how you interact with our Services, including:

• IP addresses and device information
• Browser types and versions
• Pages of our website that you visit
• Time and date of your visits
• Features you use and actions you take
• Referring websites or sources

4. Use of Data

BetterResume uses the collected data for various purposes including:

• To provide and maintain our Services
• To notify you about changes to our Services
• To provide customer support and respond to your inquiries
• To improve our Services and develop new features
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and potential fraud
• To personalize your experience and deliver content relevant to your interests
• To process transactions and send related information
• To send administrative emails and other communications about our Services

Legitimate Basis for Processing: We will only use your personal information when the law allows us to. Most commonly, we will use your personal information where we need to perform the contract we are about to enter into or have entered into with you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal obligation.

5. Data Storage and Security

Your data is stored securely in our database using industry-standard security measures. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Security Procedures: We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encrypted data transmission using SSL/TLS technology
• Secure storage of personal information with encryption at rest
• Access controls limiting who can access your information
• Regular security assessments and audits
• Employee training on data protection and security
• Compliance with Google API Services User Data Policy requirements

Data Retention: We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When we no longer need to use your information, we will remove it from our systems or anonymize it so it no longer identifies you.

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Services, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.
• Legal Requirements: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Google Data Sharing: We comply with Google's API Services User Data Policy and do not share data obtained through Google Sign-In with any third parties except as necessary to provide our core services or as required by law.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our website and Services
• Analytical Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Used to recognize you when you return to our website
• Authentication Cookies: Used to maintain your signed-in state and session information

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Service Providers

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Categories of Service Providers:

• Hosting and cloud storage providers (Supabase)
• Payment processors
• Analytics services
• Customer support services
• Email service providers
• Authentication providers (including Google)

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

9. Children's Privacy

Our Services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us so that we can take necessary actions.

10. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

11. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information under certain conditions.
• Right to Revoke Google Access: You can revoke our access to your Google account data at any time through your Google account settings.

If you wish to exercise any of these rights, please contact us at the information provided at the end of this Policy.

12. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:

Email: hi@getbetterresume.com
Address: BetterResume, Inc.
123 Main Street, Suite 456
San Francisco, CA 94105
United States

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.